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Policy

  1. International Product Delivery

    At Hina Heritage Handicrafts, we're committed to providing convenient and reliable international shipping for our customers worldwide. Here's what you need to know about our international product delivery:

  2. Shipping Rates:

    Shipping rates vary depending on the destination, weight, and dimensions of the package. The shipping cost will be calculated at checkout before you complete your purchase.

  3. Delivery Time:

    International delivery times may vary depending on the destination country and customs processing. Generally, orders are processed and shipped within 1-3 business days. Estimated delivery times will be provided at checkout.

  4. Customs and Duties:

    Please note that international orders may be subject to customs duties, taxes, and fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in the product price or shipping cost.

  5. Tracking Information:

    Once your order has been shipped, you will receive a tracking number via email to track your package's journey until it reaches its destination.

  6. Return and Exchange Policy

    We want you to be completely satisfied with your purchase from Hina Heritage Handicrafts. If for any reason you're not satisfied with your order, we offer a hassle-free return and exchange policy. Here's how it works:

  7. Eligibility:

    To be eligible for a return or exchange, the item must be unused, in its original condition, and returned within [number] days of delivery.

  8. Return Process:

    1) Contact our customer support team at [email protected] to initiate the return process. Please provide your order number and reason for the return. Once your return request is approved, you will receive a return authorization and instructions on how to return the item. Pack the item securely in its original packaging and include any accessories or documentation. Ship the item back to us using a trackable shipping method. Return shipping costs are the responsibility of the customer. Once we receive the returned item and verify its condition, we will process your refund or exchange within 1 business days.

  9. Refund:

    Refunds will be issued to the original payment method used for the purchase, excluding any shipping costs.

  10. Exchanges:

    If you'd like to exchange an item for a different size, color, or style, please indicate your preference when initiating the return. Exchanges are subject to availability.

  11. Damaged or Defective Items:

    If you receive a damaged or defective item, please contact us immediately. We will work with you to resolve the issue as quickly as possible.

  12. Contact Us:

    If you have any questions or concerns about our international product delivery or return policy, please don't hesitate to contact our customer support team at [email protected]. We're here to help!